Frequently asked questions about tours and guided visits in Granada

In Granada you can book guided visits to the Alhambra in different formats, walking routes through neighbourhoods such as the Albaicín and Sacromonte, visits to the historic centre with monuments such as the Cathedral and Royal Chapel, as well as free tours for a first introduction. There are also private tours if you want to coordinate time, language and route for your group.

It depends on the activity. In experiences that include access to monuments, the ticket is stated on the tour page and arranged from the moment you book. Free tours have no tickets because they are walking routes around the city. If in doubt, the most reliable reference is what each activity states in its booking.

The full Alhambra includes the widest route through the complex and, when the activity says so, covers access to key areas such as the Nasrid Palaces, as well as areas such as the Generalife and the Alcazaba. Other formats focus on specific parts of the enclosure or combine the Alhambra with historic neighbourhoods such as the Albaicín and Sacromonte, depending on the type of visit you are looking for.

Visits are organised by language and languages are not mixed within the same group. When booking you choose the language available for that activity, and the guide leads the route in that language for the whole group.

If you are travelling on high-demand dates, it is best to book in advance because some formats sell out. The real reference is each activity's availability calendar, which shows whether there are places left for that date and time.

It depends on the route. The Alhambra is a long visit inside the enclosure, with stretches on foot and stops during the explanation. The historic centre is a comfortable urban route. In the Albaicín and Sacromonte there are slopes and cobbled streets, so it is the most physically demanding of the usual routes.

It depends on the route. In the historic centre it is usually easier to adapt. In the Albaicín and Sacromonte there are sloping, cobbled streets that can make the visit harder. If you have a specific need, the ideal is to mention it before booking so you can choose the format that fits best.

Go to the activity, choose the date and time, enter how many people you are and confirm the booking. For paid visits, the process is completed with payment and you receive the confirmation voucher with the details of the activity.

Yes. You make a single booking indicating the total number of participants. If there are age-based rates (where applicable), they are selected there so the final price is clear before confirming.

Contact details are usually enough to send you the confirmation. For experiences with named tickets, you may be asked for your details exactly as they appear on your ID so the tickets can be issued correctly.

Yes, after completing the booking you receive the confirmation with the voucher and the key information. If you do not see it, check spam/promotions, as it sometimes ends up there.

It depends on the activity and availability. In general, free tours usually have more room. For visits with tickets and capacity limits (such as the Alhambra), it is normal for some dates to sell out, so the best guide is the activity's calendar.

You can ask for help before booking to confirm which format suits you, especially if you are travelling in a group, have specific needs or are looking for a particular combination.

It depends on the activity. For experiences with named tickets (such as many Alhambra formats), changes may be limited once the tickets are issued. For other tours, it is usually possible to reschedule within the period stated on the tour page.

There is no single policy for everything. Each tour shows its conditions before booking. For activities with issued tickets, refunds usually depend on the monument's rules and the type of ticket.

If you let us know within the period set by the activity, the corresponding policy applies. If you do not let us know or do not show up, the booking is usually lost, especially when there are tickets attached or capacity has been blocked.

In general, the visit goes ahead. It is only changed or cancelled if there are official closures, safety restrictions or areas of the site that are inaccessible for a reason announced by the monument itself.

Adding people depends on the places available. Reducing people may be limited if tickets have already been issued or capacity committed. In any case, the safest thing is to arrange it as soon as possible and always according to what the activity states.

On tours with access control and fixed times (especially the Alhambra), punctuality is key and the margin is usually minimal. The right thing is to follow your voucher and let us know as soon as you can to see if there is an alternative.

The exact point is always shown on your confirmation voucher. There you will see the specific place, references to find it and how to identify the guide. If you have booked a private visit, the point is coordinated according to the format.

It is best to arrive with enough margin to start on time. On tours with access to monuments, the timing is stricter because ticket control and capacity work in slots. On city routes the margin is usually a little more flexible, but it depends on the group.

Bring the booking confirmation on your phone and your ID if the activity requires it. For visits with named tickets, the name may be linked to the ticket. If this applies, it will be stated on the tour page and the voucher.

The confirmation explains how to recognise them. It usually specifies the identifying sign (for example, visible accreditation) and the exact spot where they wait before starting.

It depends on the tour and the site. In activities with capacity control, the group size is adjusted to the permitted limits and the monument's operations. On private tours, the group is only yours.

Yes, personal photos. Indoors the monument's rules apply (for example, restrictions on flash or tripods if any). The guide will remind you during the route if applicable.

There are stops for the explanations and to move around in an orderly way. If you need a short break, it can usually be fitted in without problems, especially on private tours or city routes.

Yes, depending on the route. On visits to the historic centre the route can usually be adjusted to avoid steps and difficult stretches. In areas such as the Albaicín there are slopes and cobbles that can make access difficult, so it is best to mention it when booking so a realistic alternative can be proposed.

On city routes through the centre it is normally possible, although there are narrow, cobbled streets. For routes including hilly neighbourhoods or more uneven streets, a baby carrier is sometimes more practical. If you mention it beforehand, we can advise you better according to the route.

Yes. On regular tours the pace is adjusted to the group as far as possible, and on private visits it is easier to set stops and timings according to your needs.

The best thing is to mention it before confirming. That way we can suggest the format and itinerary that fits (for example, prioritising the historic centre or choosing a private option if you need more room to adapt).

On routes through streets and squares, you can usually come with a pet on a lead and under the owner's responsibility. At monuments with indoor access, the rule is usually no pets (except guide dogs). If your booking includes tickets, check what the tour page says.

It depends on the activity and the size of the group. On some visits they are used to hear better in busy areas or indoors; if this applies, it is stated in the booking.

Yes. For each activity you will see the final price before confirming, along with what that format includes. If a visit includes tickets, it is stated on the tour page.

No. It depends on the tour. At monuments (for example, the Alhambra or indoor visits) the activity states whether it includes a ticket. On walking routes around the city and free tours, there are normally no tickets because they are routes through streets and outdoor areas.

Booking is free and the contribution is made at the end. There is no fixed price: you decide according to how the route went for you.

As a reference, the most common amount when the experience has been good is around €10 per person. If it has been excellent, it usually goes up (for example, €12–15), and if it was fine but weaker, it usually goes down (€8–10). In families, children do not usually contribute, and this is balanced by the group's contribution.

For paid visits, if there are age-based rates, the system shows them when you book and indicate how many you are and your ages. The important thing is to include minors in the booking so they count towards capacity.

If you are an already organised group, the most practical thing is usually to ask about private or group options, because they let you adjust language, pace and route. On regular tours, if there are volume discounts, they appear on the activity itself or are arranged before booking.

On paid tours, payment is made when booking with the methods shown at checkout. On free tours, the contribution is given at the end as the guide indicates.

Spring and autumn are usually the most comfortable seasons for walking around the centre and the Albaicín. In summer, it is normal to choose morning or late-afternoon times to avoid the hardest hours.

Comfortable shoes with soles that grip. With slopes and cobbles, you really notice the difference with a stable trainer.

There is usually no strict dress code at the Alhambra, but you will walk a lot, so wear comfortable clothes. For visits to religious spaces (Cathedral, Royal Chapel), it is best to wear clothing suitable for a place of worship and avoid looking too "beachy".

Yes, personal photos are no problem, respecting the rules of the place (for example, avoiding flash if indicated and not using a tripod where it is not allowed). The guide usually points out the best photo spots without holding up the group.

On city routes you can keep a comfortable pace, but in the Albaicín the slopes set the pace. If you want full control over stops and pace, a private visit or a small group usually works better.

In general tours go ahead as normal. They are only adjusted or cancelled if there is an official closure of the site or temporary safety restrictions.

If you want the Nasrid Palaces, it is best to check availability early because they are what sells out most. For other visits, each activity's calendar reliably shows whether there are places left.

If you come out of the Alhambra and want to carry on with the day, the most common thing is to link up with a walking route through the centre and finish in the Albaicín to see the city from the viewpoints. That way you balance monument and neighbourhoods without repeating the same kind of visit.

For an easy afternoon, the historic centre and its surroundings. If you feel like more walking, the Albaicín and Sacromonte (slopes and cobbles), which is where the city changes most and where you best understand the "how" and "why" of Granada.

Yes, as long as you choose logical combinations in terms of time: one long visit (the Alhambra) and another more urban one (centre / neighbourhoods). If you try to fit in two monumental visits back to back, you usually end up rushing and the quality of the visit suffers.

Yes. For well-targeted recommendations, it helps to tell us which area you are staying in, whether you want tapas or a restaurant, and if you have any preferences (no pork, vegetarian, etc.). With that, the suggestions are much more accurate than a generic list.

You can ask for it when booking another activity. It depends on availability and the rota, but if you request it in good time it is easier to arrange.

You can do so on the platform where you booked or on the business's review profile. If something did not add up during the visit, it is best to mention it first through the customer-service channel so it can be reviewed and put right.